AT 𝗛𝗲𝘅𝗮𝗴𝗼𝗻𝗶𝗻𝗿, We offer a size exchange/broken product exchange policy only, no product/color exchange, wherein if the item does not fit you right or the product is broken, you can raise a size exchange/broken product exchange request by emailing us at support@hexagoninr.com within 48 hours of successful delivery.

Exchange can be availed only once per order, the parcel needs to be self-shipped by the customers within 24-48 hours of receiving the product in order to maintain our hygiene policy. The shipping cost needs to be borne by the customers only.

Once we receive your parcel, it will undergo a quality check. All items must be unused, unaltered , unwashed and in our original packaging. If the items don’t meet the above criteria it will be refused for any kind of exchange and the same item will be returned to the customer at customer’s expense.

In case of unavailability of required size in the same product, only a credit voucher can be issued to the customer for any future purchase within 12 months of issuance with Hexagoninr .

Free size items are not eligible for any kind of exchange or return.

In case the customer has received a damaged/defective piece, pictures or videos while unboxing the parcel needs to be shared with our team within 24 hours of delivery. A fresh piece of the same product will be delivered to the customer.

Shipping charges are non-refundable.

Please note that the goods are your responsibility until they are returned to our warehouse, any returned item that is not received by hexagoninr will be treated as not returned.

Sale items aren’t eligible for any kind of exchange/return.

NO REFUNDS CAN BE PROVIDED UNDER ANY CIRCUMSTANCES.

 Please Note: Hexagoninr reserves all the right "not to process" returns in the following situations:

Return Exceeds the return time limit.

Returning Non-fab alchemy Items.

Return items belong to the NON-EXCHANGEABLE/ RETURNABLE category.

Returning without an application.

Self-inflicted damage to the product while trying on item (Damage refers to make up stains, fake tan, perfume, deodorant, washing powder and odours on the garment).

Items sent in poor packaging won’t be accepted.(such as any kind of taping directly over the returned item).

 Please note the below reasons are NOT considered faulty:

Slight Color variation from product photos

Slight design variation from product photos, e.g. print/lace patterns and arrangements

Slight size variation of within ± 3cm on measurements

Minor imperfections, e.g. loose threads, crease marks, and etc.

Self-inflicted damage to the product while trying on item

Customer's subjective opinions on product quality and preference

Do not like the product.

Unavailability of any size at the time you placed an order

 *Please note Hexagoninr reserves all the rights to make changes in the  policy without any prior notice.*

At Hexagoninr, generally We ship all the orders within 24-48 working hours , if we are unable to fulfill any order, we will cancel the same and notify you over email or text. You can opt for a store credit.

- For all the exchanged/returned items same amount of coupon code will be issued.

- Refund to store credit will reflect the same day once issued.

- Shipping charges/discounts are non refundable.

Orders cannot be cancelled once placed.

Orders should be returned within 7 days of Delivery.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hexagoninr.com (the “Site”).

Personal information we collectWhen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal InformationWe share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertisingAs described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not trackPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rightsIf you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retentionWhen you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

ChangesWe may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MinorsThe Site is not intended for individuals under the age of [[18]] .

Contact usFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at businesshexagoninr@gmail.com 

Customer Care:

+91 9876663424

Email: Hexagoninr@gmail.com